Ford replied to the nice little e-mail I sent them comparing the Keiffe & Sons advertisement to racism.
Thank you for contacting the Ford Motor Company Customer Relationship Center regarding the Kieffe and Sons Ford’s advertisement.
Ford Motor Company is concerned with the satisfaction of all Ford and Lincoln-Mercury owners and potential customers. We regret the circumstances that have prompted you to contact us.
This specific issue has been addressed by Ford Motor Company personnel with appropriate representatives at Kieffe and Sons Ford in Mojave, California. Our investigation has determined that the advertising was placed in error. Corrective actions have been taken to prevent this from happening again.
Thank you for taking the time to bring this to our attention.
If you have any other inquiries, please feel free to contact us and we will be happy to address them for you.
Well, I do have a further inquiry that I won’t bother making directly to them. How can you place an advertisement like that “in error”? And what kind of “corrective actions” are they taking to prevent this from happening again? Fine, don’t be specific. I think these customer service representatives could make great politicians.